Professional Image

  • Dress strategy / Makeover
  • Verbal / nonverbal communication
  • Public Image Management
  • Job Interview Training

Management and Leadership

  • Team commitment and performance
  • From Technician to Manager
  • Emotional Intelligence (Golemann)
  • Multiplier effect (Wiseman)
  • 7 Habits of Effective People (Covey)
  • Authentic Leadership (George)
  • Speaking and effective presentation

Quality Audit (Service Company)

  • Quality Reference System
  • Mysterious Customer
  • Diagnostic and upgrade strategy
  • Customized training plan
  • Dresscode, communication, customer service, hygiene and safety, telephone etiquette, sales ...)

Human ressources

  • Implementation or restoration
  • Management and Strategies
  • Recruitment
  • Talent development
  • Performance tools: Budgets and dashboards
  • Employer Brand Development

Selling power

  • Basics
  • Team Recruitment and organization
  • Training
  • Animation and motivation
  • Compensation plan
  • Evaluation

Etiquette and Protocol

  • Business Etiquette and Protocol
  • Hosting and Dining Etiquette

Personal development

  • Potential
  • Self esteem
  • Objectives
  • Motivation

Training contents, availability, and rates available upon request.